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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. How is a power user of an IT asset and service management system defined?

A) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
B) A user who is responsible for management of the system administration team.
C) A user who is an expert in programming additional features to the system which will be used by other users.
D) A user with the highest level of authorization to access the system.

2. What is one benefit of IBM Tivoli Provisioning Manager (TPM)?

A) TPM has a self-service catalog which can be offered out-of-the-box to customers who need to reduce their time to market new services.
B) TPM is supplied with an integrated configuration management database which can be used as a foundation for an unaligned provisioning solution.
C) TPM can automate best practices for common data center activities in support of change and release management processes.
D) TPM has powerful and agentless discovery technology which can discover assets and asset relationships in realtime.

3. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

A) Tasks Plan
B) Tasks List
C) Job Plans
D) Job List

4. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A) When there will be no more then 50 concurrent users, and time to value is critical for the project.
B) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
C) When there will be more then 50 concurrent users, and time to value is critical for the project.
D) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.

5. How can an incident management process provide value to the business?

A) to align people and processes for the delivery of service
B) to enable users to resolve problems
C) to reduce the impact of service outages
D) to help control infrastructure cost when adding new technology

Solutions: