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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What information should be available in a high level requirements document?

A) The customer's wants and needs for a product or solution.
B) The requirements for one or more new features for an existing product.
C) The customer's vision for the solution design.
D) A statement of the scope, objectives, and participants in a project.

2. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
B) It identifies the key business units and teams supporting IT asset and service management processes.
C) It identifies the most important key business units using the IT asset and service management solution.
D) It provides an overview of the key business units which helps identify the unit managers to interview.

3. A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A) IBM SmartCloud Control Desk Entry Edition
B) IBM SmartCloud Control Desk for Internal Service Providers Edition
C) IBM SmartCloud Control Desk for Managed Service Providers Edition
D) IBM SmartCloud Control Desk

4. A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?

A) IBM Tivoli Business Service Manager
B) IBM Tivoli Asset Discovery for Distributed
C) IBM Tivoli Monitoring
D) IBM Tivoli Application Dependency Discovery Manager

5. Which type of solution can be used to incorporate customer information to easily track order status and simultaneously coordinate manufacturing, inventory, and shipping across different locations?

A) Enterprise resource planning
B) Service catalog
C) Cost management
D) Workflow-driven change process

Solutions: