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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Voice over IP
B) Integrated Announcements
C) Music-on-hold
D) Local Announcements

2. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /tmp/install.log
B) /cms/install/canfig.sog
C) /var/log/cms_nstall.log
D) /var/adm/messages
E) /cms/install/logdir/adminlog

3. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Automatic Call Distribution (ACD)
B) Expert Agent Selection (EAS)
C) Best Service Routing (BSR)
D) Least Occupied Agent (LOA)

4. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
B) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
C) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
D) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.

5. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: internal
B) Measured: both
C) Measured: external
D) Measured: survivable

Solutions: