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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SME Communications System Overview | - Avaya SME portfolio overview (IP Office / SME solutions positioning) - System architecture and core components - Licensing and feature enablement concepts |
| Maintenance and Troubleshooting | - System monitoring and diagnostics tools - Fault isolation and resolution procedures - Software upgrades and patch management |
| Call Routing and Features | - Inbound and outbound call routing - Auto attendants and hunt groups - Voicemail and messaging services |
| Installation and Configuration | - Initial system setup and provisioning - Trunk configuration (SIP / PRI / analog) - User, extension, and endpoint configuration |
| Networking and SIP Integration | - Firewall/NAT considerations for VoIP deployments - IP networking fundamentals for SME systems - SIP trunk configuration and troubleshooting |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Which two need to be programmed to accomplish this? (Choose two.)
A) Create the Account Code in Manager.
B) Enable Forced Account Code on the Incoming Call Route created for the client CLI.
C) Enable Forced Account Code on the ARS Dial out Short Code.
D) Add the client CLI information to the Incoming Call Route.
E) Add the CLI information to the Account Code.
2. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)
A) Phone Manager
B) Manager TFTP log
C) System Status
D) Call Status
E) System Monitor
3. Which three are required to get UMS working on a client PC? (Choose three.)
A) VoiceMail Pro installed with the UMS option loaded on a server
B) UMS Web Service is enabled on the User Profile in the configuration
C) MAPI Profile installed and configured on the VoiceMail Pro server
D) a compatible Internet browser
E) UMS Client application installed on the user's PC
4. If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like?
A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.)
A) Users need to record their names.
B) Configure Dial By Name action off Auto Attendant.
C) Updated prompts are needed on the flash card.
D) Embedded Voicemail code is set.
E) Add names to the system directory.
5. Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunk without additional licenses? (Choose two.)
A) ISDN-U
B) PRI 24/30
C) Voice Compression Module
D) Legacy Carrier Card
E) IP 500 PRI-U
Solutions:
| Question # 1 Answer: A,E | Question # 2 Answer: A,C,E | Question # 3 Answer: A,C,D | Question # 4 Answer: A,B,C | Question # 5 Answer: B,D |






