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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Campaign management - Customer segmentation - Marketing automation strategies |
| The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
| Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| SAP Commerce Cloud | 11-20% | - Commerce solution architecture - Storefront and catalog management - Order management |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Integration with back-end systems - Sales process configuration - Service ticket workflows |
| Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP - In-app extensibility |
| SAP Integration Suite | 11-20% | - Integration strategy and architecture - Open Connectors - API Management - Cloud Integration capabilities |
| SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. Which of the following elements are part of the architecture of SAP Business Technology Platform?
Note: There are 2 correct answers to this question.
A) Directory
B) Subaccount
C) Node
D) Container
2. Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.
A) All Consumers
B) All Customers
C) All Contacts
D) All Clients
3. You want to implement a side-by-side extension for an SAP solution. To access the business objects in the SAP solution, you are exploring the application programming interfaces (APIs).
Which of the following are possible operations to use in the API?
Note: There are 2 correct answers to this question.
A) Close
B) Get
C) Validate
D) Create
4. Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?
A) Preference center
B) Login screen
C) Full registration screen
D) Lite registration screen
5. What are valid features of SAP Commerce Cloud, composable storefront?
Note: There are 3 correct answers to this question.
A) Embeddable
B) Extensible
C) Progressive
D) Accessible
E) Open source
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A,C | Question # 3 Answer: B,D | Question # 4 Answer: A | Question # 5 Answer: B,C,E |
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