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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Customer Experience Architecture | - Composable enterprise and CX strategy - End-to-end CX architecture principles - SAP CX solution integration landscape |
| SAP Sales Cloud & Service Cloud | - Omnichannel engagement scenarios - Customer service management processes - Sales process automation and CRM capabilities |
| SAP Commerce Cloud | - Extension and integration mechanisms - Product content and catalog management - Storefront and personalization concepts |
| Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| SAP Marketing Cloud | - Campaign management and orchestration - Customer data and segmentation - Personalization and journey orchestration |
| Integration and Extensibility | - Extensibility options in SAP CX solutions - API management and event-driven architecture - SAP Integration Suite concepts |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.
- A. To support both high-confidence and low-confidence data use cases within different business applications.
- B. To enhance the profile's visual appeal for end users.
- C. To maintain different views using weaker and stronger identifiers respectively.
- D. To reduce storage and operational costs by duplicating key customer data in both views.
Correct Answer: A,C 🗳️
You are executing the Recruit to Retire end-to-end process. Which activities do you need to perform in SAP SuccessFactors?
Note: There are 3 correct answers to this question.
- A. Reimburse expenses
- B. Assign employees to project tasks
- C. Process work and life events of employees
- D. Rank and select candidates
- E. Measure onboardings
Correct Answer: C,D,E 🗳️
Which services are provided by SAP BTP Connectivity to integrate capabilities or data from the internet or your on-premise system landscape? Note: There are 2 correct answers to this question.
- A. SAP API service
- B. SAP Integration service
- C. SAP Connectivity service
- D. SAP Destination service
Correct Answer: C,D 🗳️
What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.
- A. Enable synchronous point-to-point integration.
- B. Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
- C. Run prepackaged integration flows for A2A communication.
- D. Increase flexibility and scalability with the loose coupling provided.
Correct Answer: B,D 🗳️
Which of the following suite qualities is supported by SAP Master Data Integration?
- A. Coordinated lifecycle management
- B. End-to-end business blueprints
- C. Aligned domain models
- D. Embedded and cross-product analytics
Correct Answer: C 🗳️
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