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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?

A) Swap and Cancel
B) Call Park and Pickup
C) Join Across Lines and Direct Transfer Across Lines
D) Logical Partition

2. Cisco provides a CTI OS Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the private network that is required between the two CTI OS servers
B) to size the visible network that is required between the CTI OS server and the Peripheral Gateway
C) to size the visible network that is required between the CTI OS server and the remote agent CTI OS desktops
D) to size the visible network that is required between the CTI OS server and the call router

3. As part of the Cisco Unified Contact Center Enterprise 8.0 solution, how is the Cisco Unified Intelligence Center 8.0(x) deployed?

A) on a dedicated appliance server running Microsoft Windows 2003 Server
B) on a dedicated appliance server running the Cisco Voice Operating System
C) on a Cisco Unified Computing System B-Series VMware image with one virtual CPU and 8 GB of RAM
D) co-loaded on an administrative server just like WebView was in prior versions

4. When the Cisco Unified Contact Center Enterprise system transfers a call to the Cisco Unified IP IVR using a "Translation Route to VRU" node, which label is sent to the routing client?

A) Cisco Unified IP IVR CTI port
B) Cisco Unified Communications Manager MTP
C) Cisco Unified IP IVR CTI route point
D) Cisco Unified Communications Manager CTI route point

5. How does Cisco Unified Contact Center Enterprise provide security to the system?

A) Microsoft SQL Server accounts and logins for all users are used to control access to the system.
B) Microsoft Windows Active Directory is used to control access to the system.
C) Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact Center Enterprise database to control access to the system.
D) Cisco Synchronization Service is used to control access to the system.

Solutions: