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Nokia SDM Certification - PS NSOP Sample Questions:

1. You are asked to improve the overall capability level of Fault Mgt managers. Which will achieve the BEST result?

A) Utilise the business line Centre of Excellence (COE) to set up a capability transfer workshop in each region.
B) Host a 'Boot camp' for FM in each region with an experienced OD to manage.
C) Host an annual FM Manager Development Program with a mixture of experts and other levels of competence from across the organization to run workshops focused on resolving real case issues.
D) Have FM Managers swap roles with others in the region.

2. What is the correct initial response to a Customer complaint about Quality problems in Preventive Maintenance that is executed by an NSN subcontractor?

A) Stop payment to Subcontractor until quality issues are fixed.
B) Change the subcontractor.
C) Stop issuing new PO's to the subcontractor.
D) Make quality assessments and agree on a response plan with the Subcontractor.

3. Three basic principles of the Operations Model are

A) - Organizational setup is adaptable according to project scope
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1
B) - E2E responsibility per function (e.g. FM, CM, PM)
-Visibility of ongoing service activities via centralized monitoring & controlling function
-Linkage between all functions of the Operations Model on working and management level
C) - E2E responsibility per function (e.g. FM, CM, PM)
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1
D) - Organizational setup has to be used 1:1
-Process Framework is adaptable according to project scope
-
SLA/OLA Framework has to be used 1:1

4. NSN are required under the outsourcing contract to setup a local NOC for which the location, size, people and tools are already agreed - what are the other key considerations?

A) NOC managers are only responsible for location, size and tools.
B) IT and OSS connectivity; Security system and process; Workstations; Telephones; Environmental H&S.
C) Security system and process, IT and OSS connectivity, LAB for HW and SW test.
D) IT and OSS connectivity; Air Conditioning system; Parking, Canteen.

5. Which Network Operations functions require an escalation procedure?

A) All functions based in (G)NOC.
B) Functions related to Care.
C) Functions related to Planning.
D) All functions of NwOps.

Solutions: