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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Order Management | 26% | - Service Order Assignment and Routing - Service Order Status Management - Service Order Scheduling and Planning - Service Order Creation and Processing |
| Service Reporting and Analytics | 16% | - Service Performance Metrics - Reports and Dashboards - Custom Report Generation - KPI Monitoring and Analysis |
| Mobile Application | 20% | - Offline Capabilities - Field Service Mobile App Features - Mobile Checkout and Time Tracking - Real-Time Communication |
| Configuration and Integration | 16% | - API and Web Services - Integration with SAP ERP and CRM - SAP FSM System Configuration - Third-Party System Integration |
| Resource Management | 22% | - Travel and Route Optimization - Technician Management - Skill-Based Matching - Workforce Planning and Forecasting |
SAP Certified - SAP Field Service Management Sample Questions:
1. How do validated partners qualify for expert status?
There are three correct answers.
A) By maintaining over 80% Clean Core Quality Gates accepted
B) By achieving an ACV over EUR 550,000 in the last 24 months
C) By exceeding standard marketing metrics
D) By completing RISE projects with significant innovation
2. What information do I need to create a custom label translation?
There are three correct answers.
A) Language
B) Translation key
C) Object type
D) Translation value
3. What is the most common way to create master data in FSM?
Choose the correct answer.
A) By bulk upload with the Data Loader
B) By integration with back-end systems
C) Manual creation in the Master Data module
4. Which of the following features are part of company configuration?
There are four correct answers.
A) Service workflows
B) Password policy
C) Screen configuration
D) Admin policy groups
E) Custom translations
F) Company settings
5. Which mechanisms facilitate communication and data exchange in the clean core concept?
Choose the correct answer.
A) Extensions
B) Integrations
C) Governance tools
D) Data extensions
E) Customer feedback channels
Solutions:
| Question # 1 Answer: A,B,D | Question # 2 Answer: A,B,D | Question # 3 Answer: B | Question # 4 Answer: A,C,E,F | Question # 5 Answer: B |
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