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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Close all open activities on the opportunity.
B) Relate the opportunity to at least one competitor.
C) Enter the close date on the close opportunity form.
D) Activate all draft quotes related to the opportunity.

2. You need to create an opportunity with a product that does not currently exist in the product catalog.
What should you do?
(Choose all that apply.)

A) Add a Write-In Product to the product catalog, and add the new Write-In Product to the opportunity.
B) Add a new product to the opportunity.
C) Add a product to the product catalog, and add the new product to the opportunity.
D) Add a Write-In Product to the opportunity.

3. A company uses Microsoft Dynamics CRM 2011.
You need to ensure that you are not booked for any service activities while you are on vacation.
Which of the following options will achieve the goal?
(Choose all that apply.)

A) Edit a new weekly work schedule and set your work capacity to zero.
B) Add a service restriction to your work schedule.
C) Add an appointment in Microsoft Outlook showing the time as Busy and track the appointment in Microsoft Dynamics CRM.
D) Use the Schedule Time Off feature.

4. In Microsoft Dynamics CRM 2011, you need to set up special offer volume pricing for a product.
The special offer will be 25 percent off the retail price of the product when more than 10 units are
purchased.
How should you configure this pricing?

A) Use the Percent Markup: Current Cost pricing method.
B) Use a Discount List.
C) Use the Currency Amount pricing method.
D) Use the Percent of List pricing method.

5. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?

A) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
B) Qualify the lead and convert it to an account, a contact, and an opportunity.
C) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
D) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.

Solutions: