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Training Course for ITILSC-OSA Validation
Since taking the test is only allowed after undertaking an accredited training, awareness of what this process entails is of the utmost importance. AXELOS has approved various training providers to help the candidates prepare for their tests. Each provider can structure its delivery style in a manner that it finds the most appropriate. However, their ultimate goal should be to ensure that their learners will be assisted to cover the requisite units, which have to follow the exam syllabus. Also, the delivery mode should be virtual or through e-learning. Once learners complete the curriculum, they should display the competencies below:
- How to optimize the performance of service operation;
- The usage of processes, activities, as well as functions of OSA in achieving operational excellence;
- The interaction between the OSA processes with other processes within the service lifecycle;
- The value that OSA activities bring to the business;
- Specifically emphasizing the lifecycle processes in addition to roles for service operation, which include event management, incident management, request fulfillment, problem management, and access management;
- Measuring OSA;
- How important IT security is and how it contributes to OSA;
- Challenges, CSFs (Crucial Success Factors), as well as risks related to OSA;
- The place of OSA activities in supporting the ‘service lifecycle’;
- Operational activities associated with processes covered within other stages of the lifecycle like change management, service asset & configuration, capacity management, availability management, knowledge management, and more;
- Knowing the technology as well as execution considerations that surround OSA;
- Planning for service operation with descriptions of roles as well as functions that are to be carried out in service operation alongside support. This covers service desk, IT operations management, application management, and technical management.
Besides lectures, it is highly suggested that learners be prepared fully for the ITILSC-OSA exam and the workplace environment through practical exercises in the process of the course. Also, it would be prudent for them to get a chance to take a mock test.
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To fully qualify for the ITILSC-OSA exam, more prerequisites are needed, and they include:
- The ITIL Foundation certificate in ITSM;
- Not less than 30 hours of training, which exclude breaks as well as time for summary review, and which should have to be accessed through an authorized trainer or an e-learning plan that has an accreditation;
- Having between 2 and 4 years of experience as a specialist who has worked with ITSM is highly advised;
- At least 12 hours of personal study, which involves a review of the required syllabus as well as critical aspects of core guidance of the ITIL Service Operation that is directed at the exam preparation, and to be specific at Chapter 2 that deals with the service management as a practice.
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The ITILSC-OSA exam is among the tests within the ITIL Service Capability (SC) workstream, where OSA is Operational Support Analysis. This intermediate exam is focused on how to practically apply OSA practices so that there is enabling of event, request, access, problem, IT operations, technical, as well as application management.
