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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What is a digital service?

A) A service that fully or largely relies on digital products.
B) A combination of technology resources designed for consumers
C) The transfer of goods from provider to consumer
D) A catalogue of services for consumers

2. Which activity focuses on securing and allocating necessary resources efficiently?

A) Build
B) Discover
C) Acquire
D) Deliver

3. What is a problem?

A) An unplanned service interruption
B) A service access request from users
C) Root cause of one or more incidents
D) An incident that impacts critical services

4. Which of the following is a necessity to a successful service level agreement (SLAs)?

A) Base the SLA on system-based metrics that are useful to the service provider
B) Vague targets, such as those related to user experience, should be avoided
C) The language and terms used in the SLA should be commonly understood by all parties
D) In order to promote consistent service, they should be carried forward, unchanged, from one year to the next

5. Which of the following statements about value streams is INCORRECT?

A) Value streams continue to evolve over time
B) Value streams should exclude suppliers
C) Value streams are enabled and supported by the organization s value chain
D) Value streams can involve multiple practices

Solutions: