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Nortel 920-176 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - Platform setup and initialization
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| Topic 2: Troubleshooting and Maintenance | - System diagnostics and issue resolution
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| Topic 3: Agent and Supervisor Functionality | - Agent desktop and interaction handling
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| Topic 4: Contact Center Multimedia Architecture | - System components and deployment models
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| Topic 5: Routing and Contact Handling | - Multimedia routing strategies
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| Topic 6: Reporting and Administration | - System reporting and analytics
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