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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. A customer has enabled Developer mode on the BlackBerry 10 (BB10). The customer connects the device to a computer and is unable to access the BB10 to load the custom BB10 application. What is the most likely cause for this?

A) The assigned Developer Mode IP address is conflicting with an already present IP address on the network to which the attached computer has a network connection.
B) The USB driver was not initialized properly and the BB10 does not present all available interfaces, which prevents the operating system from detecting the Developer Mode IP Address.
C) The USB dhver is not the correct version and needs to be updated to a version that contains the kernel mode driver that allows Developer Mode access.
D) The BlackBerry Network Device driver was not installed and the USB connected BB10 does not present its IP Address specified to the operating system of the attached computer.

2. How can a user adjust the timeframe for the amount of days to keep messages, and the sync timeframe?

A) In Messages, go to Options -> Timeframe.
B) The value is set by the email service provider and cannot be changed.
C) Delete the account integration, and recreate it.
D) Go to Settings -> Accounts -> select the Email account, and go to Advanced.

3. Which of the following will allow a BlackBerry end user to set an Activation password or reactivate a BlackBerry device?

A) BlackBerry@ Web Desktop Manager
B) BlackBerry Resource Kit
C) BlackBerry Administration
D) BlackBerry Desktop Manager

4. Where can a user edit folder redirection on a new BlackBerry 10 (BB10)?

A) System Settings Notifications
B) Accounts in System Settings
C) BlackBerry Balance
D) BlackBerry Hub settings

5. A user has a BlackBerry 10 (BB10) device. When the user launches BlackBerry World they are unable to see many of the applications that others see. What does this indicate?

A) The BB10 device is not connected to the BlackBerry Network
B) The BB10 device is in the BlackBerry World - Work
C) The BB10 device is not connected to the network
D) The BB10 device is not provisioned for BlackBerry World

Solutions: