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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 10% | - Backup, restore and configuration management - Common issues and resolution steps - System logs, alarms and debugging tools |
| System Configuration & Management | 30% | - User profiles, extensions and rights - Short codes, time profiles and call routing - IP Office Manager and Security Settings - Hunt groups, pickup groups and call distribution |
| Voicemail & Applications | 15% | - VoiceMail Pro installation and setup - Auto Attendant and call flows - Licensing for advanced features - Embedded Voicemail configuration |
| System Architecture & Installation | 25% | - SD card licensing and system ignition - Network configuration and IP addressing - Software installation and upgrade procedures - IP Office 500v2 and Server Edition hardware |
| Endpoints & Trunks | 20% | - DHCP, TFTP and phone provisioning - SIP, PRI and analog trunk setup - Media resources and codec settings - Digital, IP and SIP telephone configuration |
Avaya IP Office Implementation Sample Questions:
Question 1
Given the VoIP settings table shown in the exhibit, enabling which setting will allow an
H.323 telephone to connect to the IP Office?
A. Enable RTCP Monitoring on Port 5005
B. H.323 Gatekeeper Enable
C. SIP Registrar Enable
D. H.323 Auto-create Extn
Question 2
Given the following Short Codes and system settings:
What will happen after a user dials 500?
A. The system will immediately present a wave off tone as thereis a conflict.
B. The system will waitforadditional digits and timeout if no additional digits are presented.
C. The system willdial Extn 203 after four seconds.
D. The system will immediately dial Extn203.
Question 3
Which statement about upgrading an existing IP Office system is true?
A. You can upgrade at any time with no additional requirements.
B. You need a new SD card.
C. You can upgrade only at midnight.
D. You have to purchase all licenses again.
E. You need an upgrade license.
Question 4
Which tool can be used to convert .wav files to the formats used by Embedded Voicemail?
A. LVM Greeting Utility
B. Save Files asfeature within Manager
C. HTMLconverter
D. Advanced File Upgrade
Question 5
The parameters below are used in the line configuration.
Which parameter is assigned by the system and cannot be changed?
A. Prefix
B. Telephone Number
C. Incoming group ID
D. Line Number
E. Outgoing group ID
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: E | Question 4 Answer: A | Question 5 Answer: D |






