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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| FlexCards | 23% | - Capabilities, use cases and purpose of FlexCards - Collect and organize customer 360 information - Design FlexCards to meet requirements |
| Data Tools | 23% | - Calculation Matrices and Procedures: use and benefits - Design DataRaptors and Integration Procedures - Purpose and benefits of DataRaptors and Integration Procedures |
| OmniScripts | 27% | - Structure and components of OmniScripts - Validate and align OmniScript processes with requirements - Map business processes to OmniScript components |
| Best Fit Solutioning | 27% | - Gather, analyze and simplify business requirements - Map requirements to appropriate OmniStudio tools - Design solutions using OmniStudio best practices |
Salesforce Certified Omnistudio Consultant Sample Questions:
Question 1
What is the purpose of the "OmniStudio User" permission set license (PSL)?
A. It provides baseline entitlement to use OmniStudio functionality.
B. It grants direct object-level permissions within OmniStudio components.
C. It enables assignment of OmniStudio-specific permission sets to a user.
D. It automatically provisions OmniStudio tools for all users.
Question 2
A solution architect is working on a digital transformation project for a client. The client has complex business requirements that need to be implemented using Omnistudio tools. The solution architect needs to decide which Omnistudio tool to use. Which Omnistudio tool should the solution architect use to automate the client's business processes and create guided interactions using data from the Salesforce org and external sources?
A. Flexcards
B. Expression Sets
C. Integration procedures
D. Omniseripts
Question 3
A business wants to display customer 360° information in a console for their call center agents.
The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information. Which tool should a consultant recommend to meet this requirement?
A. Omniscript
B. Lightning web components
C. Visualforce Page
D. FlexCards
Question 4
Which two factors should a consultant evaluate before deciding to use a FlexCard versus a standard Lightning Record Page component? Choose 2 answers
A. Whether the data needs to be aggregated from multiple sources into a compact contextual view
B. Whether the page needs to load slower intentionally
C. Whether declarative configurability by admins is required without custom development
D. Whether the org has any Salesforce licenses at all
Question 5
Which two are valid data source types that a DataRaptor can use? Choose 2 answers
A. Salesforce objects accessed via SOQL
B. Salesforce standard and custom objects
C. Static resources containing JSON
D. Direct file system access on the user's local machine
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: A,C | Question 5 Answer: A,B |






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