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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Configuration | - Call distribution strategies (e.g., BSR) - Routing policies and call handling - Agent and skill administration |
| Topic 2: Avaya Call Management System (CMS) | - ACD reporting and historical data - CMS administration and maintenance - CMS architecture and connectivity |
| Topic 3: Avaya Aura Communication Manager Fundamentals | - Administration and configuration basics - Call processing and routing - System architecture and components |
| Topic 4: Integration and Troubleshooting | - Logging and system verification - Network and system diagnostics - CM and CMS connectivity setup |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which program is a custom application on the CMS?
- A. Avaya Visual Vectors Client
- B. Alarm Origination Manager
- C. Avaya Supervisor
- D. High Availability Admin Sync
Correct Answer: B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?
- A. BCMS records the call at the start of the call, and CMS records the call at the end.
- B. CMS records the call at the start of the call, and BCMS records the calf at the end
- C. BCMS holds data longer than CMS
- D. BCMS will not collect data if the link to the CMS is down.
Correct Answer: A 🗳️
The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?
- A. Increase the Data Storage Allocation on the CMS.
- B. Increase the number of VDNs on the Communication Manager
- C. Increase the Free Space Allocation on the CMS
- D. Increase the File System Partition size on the CMS.
Correct Answer: A 🗳️
Which packet is needed to have skill available instead of hunt groups?
- A. Elite with EAS
- B. Standard with EAS
- C. Premium
- D. Silver
Correct Answer: A 🗳️
Click the exhibit button
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
- A. E is a standard vector code for evacuation
- B. E has been administered as a Feature Access Code
- C. E is assigned to a VDN that routes calls to an evacuation vector
- D. E has a vector variable that is changed when an evacuation is required
Correct Answer: D 🗳️
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