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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Nonprofit Cloud Feature Configuration | 35% | - Configure grantmaking functionality - Configure fundraising management - Configure program management and outcomes |
| Topic 2: Solution Design | 32% | - Evaluate Nonprofit Cloud, platform and third-party solutions - Align business processes to data model and features - Recommend use of industry common features |
| Topic 3: Analytics and Reporting | 11% | - Design nonprofit-specific reports and dashboards - Measure impact and program outcomes |
| Topic 4: Implementation Strategies | 18% | - Define testing and deployment strategies - Manage consulting engagement lifecycle - Apply governance and change management |
| Topic 5: Nonprofit Cloud Setup | 22% | - Configure stakeholder management - Enable features and manage permissions - Set up program and case management |
| Topic 6: Integration and Data Management | 15% | - Manage duplicates and data quality - Select data and integration tools - Plan data migration and governance |
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
The development director wants all users to only see Engagement Plans on Opportunity records for donations with an Amount greater than 10,000. How should this be accomplished?
- A. Create a custom Lightning component that dis9plays all Engagement Plans. Add the component to the Opportunity Lightning Page. Assign the Lightning Page as the Org Default and Activate it.101112
- B. Add the Related List - Single Lightning component to the Opportunity Lightning pa13ge. Add a component visibility filter to display the Engagement Plan when the Opportunity Amount field is greater than 10,000.
- C. Add the Related Lists component to the Opportunity Lightning page. Set the component visibility filter to ensure the Opportunity Amount field is greater than 10,000. Assign the page to the development director's profile.
- D. Create a tab and associate the Engagement Plan object to the tab. Add the Related List - Single Lightning component and set it to Engagement Plans. Give read access for the Engagement Plan object to all profiles.8
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A nonprofit uses Volunteers for Salesforce. The nonprofit has volunteers who work the same schedule every week. The volunteer manager wants to avoid asking these ongoing volunteers to sign up for the same shift every time. How should the consultant configure Salesforce to meet the requirement?
- A. Enter all volunteer IDs and schedules on a spreadsheet and use an ETL tool to create volunteer hours records in Volunteers for Salesforce.
- B. Use the Volunteer Recurrence Schedules in Volunteers for Salesforce to create the volunteers' schedules.
- C. Install a grid app from the AppExchange to mass enter volunteer hours based on each volunteer's schedule.
- D. Use the Job Recurrence Schedule functionality in Volunteers for Salesforce to create the volunteers' schedules.
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A nonprofit organization wants Major Gift Officers to use a standardized set of tasks when soliciting a large donation. The Major Gift officers must be able to add tasks as needed. Which Nonprofit Cloud feature should the organization use?
- A. Actionable Relationship Center (ARC)
- B. Action Plans
- C. Actionable Segmentation
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A Household Account has Contacts with Affiliations, Relationships, and Closed/Won donations associated with it. What is the outcome when a system admin attempts to delete this Household Account record?
- A. The Household Account record and its standard related records remain.
- B. The Household Account record and its standard related records are deleted.
- C. Since Closed/Won donations are associated with the Account record, an error message displays.
- D. Since Affiliations and Relationships are associated with the Contacts in this Account, an error message displays.
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A nonprofit receives a lot of grants, many of which are renewals of previous grants from the same funder. The nonprofit wants to easily access the previous grant information. How should the consultant capture this in Salesforce?
- A. When naming the Opportunity for the renewal grant, ensure "Renewal" and the name of the funder are included.
- B. Create a Campaign for the funder and add all Opportunities including the original grant and any renewal grants to the Campaign.
- C. Fill in the "Previous Grant/Gift Opportunity" lookup field on the Opportunity for the new grant and check the "Is Grant Renewal" field.
- D. Create a child Opportunity for the renewal grant from the original grant using the Renewal Grant Opportunity record type.
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