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Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 By Cisco
This is also an instructor-led course that lasts for 5 days and allows candidates to learn about how to install and work with the Unified CCE v10.0 solution including deploying HA, implementing troubleshooting tools to identify the problems with inbound and outbound Contact Center functionality. This course is aimed at applicants who are responsible for installing the Unified CCE solution and deliver Level 3 solution support. It also acts as a base for other UCCE administration courses and helps you learn enough about the CCE scripting for the system functionality.
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Training Course Recommended for Cisco 500-440 Exam
The training courses offered by Cisco are very helpful and informative for the candidates to learn about the topics that are covered in the exam. To prepare well, you can register for the course described below and learn about the exam topics by getting guidance from the experts.
Course Objectives
The candidate who takes this course becomes eligible to meet the following objectives.
- Use the UCCE tools to complete UCCE system installation
- Define how to support CCE and install CCE Outbound Option
- Install and configure a CCE VXML Solution
- Identify the components and operations of the Unified CCE solution
- Discuss configuration and installation steps used to support agent functionality in a UCCE deployment
Once you are done with this course, you can easily ace the Cisco 500-440 exam. Furthermore, you can get a good score on the test if you understand all the topics covered in it. So, these concepts are thoroughly explained in this instructor-led training program as they will be taught by the Cisco experts. You can enroll in the course and be ready to learn about everything you should know for passing exam 500-440 issued by Cisco.
Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sizing and Scalability | 12% | - Growth and scalability planning - Agent and call volume sizing - Component capacity planning |
| Topic 2: Virtualization Environment | 8% | - VMware requirements and guidelines - Resource allocation and best practices - Supported virtualization platforms |
| Topic 3: Design Considerations for Unified ICM, Finesse, CVP, and Intelligence Center | 25% | - Unified ICM design and routing logic - Cisco Finesse desktop design - Cisco Unified CVP and IVR design - Unified Intelligence Center reporting design |
| Topic 4: Network Design Considerations | 20% | - Latency, jitter, and packet loss thresholds - Bandwidth and QoS requirements - Security and firewall topology |
| Topic 5: Describe Features and Functionality of Cisco Unified CCE Solution | 20% | - Architecture and deployment models - Core components and functionality - High availability and redundancy |
| Topic 6: Design Considerations for Cisco Unified Communications Manager | 15% | - Media resource planning - Integration with Unified CCE - Trunking and dial plan design |
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