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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Lead Management | 12% | - Lead scoring and routing - Lead qualification and conversion |
| Topic 2: Practical Application of Sales Cloud Expertise | 33% | - Sales Cloud implementation strategies - Scalability and maintainability - Customer success and solution delivery |
| Topic 3: Sales Cloud Configuration | 16% | - Sales processes and workflows - Sales Cloud features and customization |
| Topic 4: Account and Contact Management | 12% | - Account hierarchy and relationships - Contact management best practices |
| Topic 5: Sales Cloud Analytics | 10% | - Sales metrics and KPIs - Reports and dashboards for sales |
| Topic 6: Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
Salesforce Certified Sales Cloud Consultant Sample Questions:
1. Cloud Kicks (CK) recently finished a redeployment of its Lightning pages. CK users report that Lightning pages are loading slowly. CK management wants to consider the impact this has on adoption. What should the consultant recommend that CK use to evaluate Lightning pages?
A) Data Integration Metric
B) Performance Analysis for App Builder
C) Real-Time Event Monitoring
2. A consultant received feedback that various sales teams are providing inconsistent updates to leadership about the progress of deals. What should the consultant recommend for aligning processes and providing more reliable information about the pipeline to leadership?
A) Customize Sales Path.
B) Create a Sales Engagement report.
C) Enable Sales Forecasting.
3. Cloud Kicks' leadership wants to ensure forecasts reflect adjustments made by managers as well as rep-submitted amounts, viewable in one place. What should the consultant recommend?
A) Individual Opportunity reports only
B) Collaborative Forecasts with manager adjustments enabled
C) A shared spreadsheet
4. A consultant for Cloud Kicks is migrating data from an on-premises system to Salesforce. The consultant has imported Account records, and is attempting to import the associated Contacts using Data Loader, but the import has failed records. The error messages all read UNABLE TO LOCK ROW. What is causing these records to fail?
A) Updates to child records that have the same parent records are being processed simultaneously.
B) Contact records should be imported in the same batch as Account records.
C) An Apex trigger on the Account object is firing on insert and causing the Contact import to fall.
5. Universal Containers (UC) does business with a contact associated with a specific account with the contact role of executive. The contact is also on the board of a nonprofit that has requested a charitable donation from UC. UC wants to track the contact on both accounts. What is the most efficient solution that the consultant should implement to meet the requirement?
A) Enable the Contact to Multiple Accounts feature.
B) Create a new lookup field on the Contact record.
C) Create a new Contact record related to the nonprofit account.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |






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