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Apple OS X Support Essentials 10.9 Sample Questions:

1. You want to manage configuration profiles on a Mac that has Mountain Lion installed, but the Profiles preferences icon is NOT present in the System Preferences window. What is a likely explanation?

A) There are no profiles installed on the Mac.
B) The Mac is not enrolled with Profile Manager.
C) Profiles have been disabled in the Security & Privacy pane of the Mac.
D) You are not logged in as an administrator user.

2. In Network preferences, all network service interfaces with a green status indicator are
being used for network activities. However, again, all network traffic that isn't better handled via a local connection is sent to the primary network service interface. The primary network service interface is the top most active interface in the listing.

A) How can you verify basic connectivity to another network host?
B) Which five network file services can you connect to from the Finder's Connect to Server dialog?
C) In Network preferences, how can you tell which interface is currently being used for network activities?
D) How can an OS X system automatically connect to a Wi-Fi network?

3. OS X uses built-in generic drivers based on each device class. For example, there are generic drivers for scanners and printers that can be used instead of official third-party drivers.

A) How does OS X use dynamic network service discovery protocols to access network services?
B) How does OS X support third-party devices without needing third-party device drivers?
C) How does network service order affect network connectivity?
D) What are some known issues that arise when connecting to network file services?

4. The master password is used to reset local account passwords.

A) What are the advantages of code signing?
B) What does the master password do?
C) Where are application preferences stored?
D) How can you identify duplicate fonts?

5. Standard is the default account type; administrative users can make changes to the system; a guest user doesn't require a password; sharing-only users can access only shared files; and the root user has unlimited access to any file or folder in the system.

A) What are the advantages of code signing?
B) What are some of the common file flags used by OS X?
C) What does OS X use bundles or packages for?
D) What are the five types of user accounts in OS X? How are they different?

Solutions: