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Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Problem Resolution | 20% | - System error identification - Log analysis and diagnostics - Resolution of common issues |
| Topic 2: Upgrade and Migration | 10% | - Upgrade planning and prerequisites - Migration procedures - Post-upgrade verification |
| Topic 3: Administration and Maintenance | 25% | - User and system management - Backup and restore procedures - Monitoring and routine maintenance |
| Topic 4: Architecture and Solution Overview | 20% | - Deployment models and requirements - System architecture and interfaces - Avaya Workforce Engagement components |
| Topic 5: Installation and Configuration | 25% | - Pre-installation checks - Software installation and setup - Basic configuration and integration |
Avaya Workforce Engagement Support Certified Sample Questions:
Question 1
In Archive, what is the function of a campaign?
A. It defines when and how fast archive activity may occur on a recorder.
B. It defines the physical repository for archived content.
C. It defines how to perform a specific archive task against a specific media.
D. It defines filter rules to determine which recordings to archive.
Question 2
In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?
A. Recorder Status Summary
B. Capture Status
C. Configuration Checker
D. Integration Service Status
Question 3
When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?
A. Assign users to role and scope
B. Create organizations and groups
C. Create user profiles
D. Create roles
Question 4
Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)
A. It is required for System logging reports
B. It is required for Scorecards Reports
C. It is required for Forecasting and Scheduling Reports
D. It is required for Workforce Management (WFM) reports.
E. It is required for Customer Feedback reports
Question 5
A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)
A. Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.
B. Install the WFO Update package, as well as necessary stand-alone KBs at the same time.
C. Install the Avaya Workforce Engagement base software,followedby the HFR Package.
D. Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: B,D,E | Question 5 Answer: C,D |






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