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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Customer engagement design principles - Agent, supervisor, and reporting features |
| Unified Communications & Collaboration Design | 15% | - Voicemail and unified messaging design - Integration with third-party systems - Mobility and remote worker solutions - Conferencing and collaboration applications |
| Solution Sizing and Bill of Materials | 15% | - System sizing and capacity planning - Hardware and software component selection - Complete bill of materials preparation - Licensing requirements and calculation |
| Avaya Midsize Solution Portfolio | 20% | - Licensing models and options - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - IP Office platform architecture and features |
| Implementation & Migration Planning | 5% | - Post-deployment validation and support - Deployment strategies and rollout planning - Migration approaches and risk mitigation |
| Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Determine collaboration and mobility requirements - Identify business objectives and drivers |
| Networking and Infrastructure Design | 20% | - QoS planning and bandwidth requirements - Security, survivability, and redundancy - LAN/WAN design and considerations - VoIP and unified communications network design |
Avaya Midsize Solution Design Sample Questions:
1. Powered by Avaya R3.x supports several different Hypervisors.
What Is the only Hypervisor to support all of the Powered By R3.x applications?
A) Microsoft Hyper-V
B) VMware ESXi
C) KVM
D) Amazon AWS AMI
2. Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)
A) Avaya one-X Mobile Preferred
B) Avaya IX Workplace Web Client
C) IP Office Web Client
D) Avaya Communicator for Web
3. You are helping a customer learn about Avaya Contact Center Select (ACCS). They want to know about server requirements for an ACCS with Business Continuity.
Which two statements describe the server configurations for IP Office and ACC with Business Continuity?
A) IP Office and ACCS can be virtualized only using the same VMware host server.
B) IP Office and ACCS can be virtualized only using separate VMware host servers.
C) If the ACCS is using a hardware appliance the IP Office must be using a hardware appliance.
D) If the ACCS is using a hardware appliance the IP Office can be virtualized.
4. With the Avaya IX Workplace Client, what is the minimum Avaya Spaces account that Is required send and receive Instant messages?
A) Basic
B) Plus
C) Platinum
D) Business
5. What are two reasons to use Voicemail Pro for recording? (Choose two.)
A) It provides reporting such as how many times a call was put on hold.
B) It offers live monitoring of voice and screens.
C) No additional licensing is needed to allow any user call recording via a button.
D) Each Avaya Contact Center Select voice agent license includes a recording license.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B,C |
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